All of our orders are guaranteed to be processed within 1–2 business days and require an average of 4–16 business days for delivery with our Free Shipping option.
Please note: These dates are estimates and may vary due to unforeseen or uncontrollable worldwide events.
All duties and taxes are included in the shipping cost.
If you receive any calls, texts, or emails from customs, please contact us with your order number so we can help resolve the matter with our shipping team.
We are not responsible for packages that are:
• Lost
• Held
• Damaged
• Delivered incorrectly by the shipping carrier
Once an order leaves our fulfillment center, it becomes the responsibility of the customer and the third-party carrier.
However, our Customer Support Team will do their best to assist and help resolve any issues that arise due to shipping.
Shipping is a third-party service unaffiliated with Orvello.
We are responsible for your order up until the moment it is transferred to the shipping carrier.
After that, all shipping-related issues must be handled by the carrier directly.
Customers are responsible for providing the correct shipping address during checkout.
If you notice an error, please contact our support team immediately.
We are not responsible for lost packages due to incorrect customer input, even though we offer free worldwide shipping.
By placing an order with Orvello, you confirm that you have read, understood, and accepted our shipping terms.
You also accept full responsibility for your package once it leaves any of our fulfillment centers.
If you have any other questions, feel free to contact our support team — we're happy to help!